What I do. What I love
I am a Customer Experience Director. I help agencies and clients set up design teams and processes of working, and ensure that customer experience principles are embedded into the DNA of the organisation. I mentor designers and researchers from discovery to delivery. I enjoy getting my hands dirty and I'm hands on in solving design problems with my team.
Currently available for consulting work, product discovery workshops, mentoring and training in London and San Francisco. Visit the About Me page to learn about the services I offer.
Over 15 years of design experience, working closely with clients on defining the problem and sketching out the solution across all touch points.
Experience strategy and conceptualisation are integral to what I do. The best way to describe my approach is remaining human-centred throughout data driven design.
I strive to create flexible, supportive environments with as little hierarchy as possible. I have led diverse, very talented teams of designers and researches.